Free shipping on orders over $150
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Designed for the daily mile
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Free returns within 30 days
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Worldwide delivery
•
Free shipping on orders over $150
•
Designed for the daily mile
•
Free returns within 30 days
•
Worldwide delivery
•
Customer care
Warranty and repairs
Every NORTHFORM piece is guaranteed against manufacturing defects for as long as you own it. We would rather repair than replace.
What is covered
Defects in materials or construction: seam failure, delamination, zip and hardware failure, and taping that lifts under normal use. There is no time limit and no receipt requirement if the piece can be identified from its care label.
What is not covered
Ordinary wear, accidental damage, alterations by a third party, and the natural decline of a durable water repellent finish, which is maintained rather than warranted. Our Journal has a guide to reproofing a shell.
Repairs
We repair damage that is not covered by warranty at cost. Repairs are carried out in Copenhagen or at our New York and London stores depending on the work required. Typical turnaround is 10–15 working days.
- Zip replacement
- Seam and tape repair
- Panel replacement on shells
- Reproofing service
- Hemming on trousers bought from us
Still have a question? Contact support.
