Start a return from your account or by emailing support with your order number. You will receive a prepaid label and a QR code for drop-off.
Exchanges for a different size or colour are processed as a return and a new order, which is faster than holding stock against an inbound parcel. Your replacement ships immediately and we refund the original once it arrives.
A manufacturing fault is covered under warranty regardless of when you bought the piece. Do not use the standard return flow — email support with photographs and we will assess it directly.