P1
Ownership is never ambiguous
Every stage of every run has one named owner. Shared queues are allowed; shared responsibility isn't.
P2
Automation should be readable
If a rule can't be read back as a plain sentence, it's too clever. People need to understand why work went where it did.
P3
Context travels with the work
A handoff should never require the next person to go looking for what happened before.
P4
Measure flow, not activity
Counting tasks rewards being busy. We report where work waits, so teams can fix the right thing.